How do I return an item?
Instructions for processing returns:

VOLUNTARY MERCHANDISE RETURNS:

You may return most NEW, UNOPENED, and UNUSED items (see conditions/exclusions below) purchased at RC Hobby Explosion within 14 days of receipt for a refund. All voluntary returns will be assessed a 10% restocking fee. All refunds are for the cost of the product only. Shipping and handling expenses are non-refundable. If a Free Shipping promotion was applied at purchase, actual shipping costs will also be deducted (not to exceed 10% of the product cost) from the refund.

The following conditions and exclusions apply to all voluntary returns:

  • You must have a return authorization prior to returning a product to RC Hobby Explosion – To obtain a return authorization, please email our returns department at returns@rchobbyexplosion.com and provide your name, order number, the product(s) you wish to return, and your reason for return. A customer service agent will process your request and email you a return authorization number that you must include with your return. RC Hobby Explosion must then receive the return within 7 business days. A return authorization is only valid for 7 business days after being issued.
  • The product must be returned NEW, UNOPENED, UNUSED, and IN THE ORIGINAL PACKAGING – If a returns authorization is granted and our returns facility determines that the item has been opened or used, such a return would fall outside our returns policy and would not be eligible for any refund. In such a case, RC Hobby Explosion reserves the right to deduct a loss percentage up to and including the full purchase price of the product or return the product to the buyer at his expense.
  • We do not accept returns of any software, books, DVDs, fuel products, clearance items, rechargeable batteries, alkaline batteries, or items where the manufacturer’s seal has been broken, cut, or removed.
  • Please note that no fuel product can be returned due to governmental HAZMAT shipping regulations.
  • Returns of Free Shipping items – If a Free Shipping promotion was applied at purchase, actual shipping costs will also be deducted (not to exceed 10% of the product cost) from any refunds issued.
  • Once we have received your return, please allow 3 business days to complete processing.
  • IMPORTANT NOTE: ALL VOLUNTARY MERCHANDISE RETURNS MUST BE SHIPPED TO OUR RETURNS FACILITY AT THE FOLLOWING ADDRESS:

     
    RC Hobby Explosion
    8320 Inspiration Lane
    McKinney, TX 75071

DEFECTIVE MERCHANDISE (i.e. items covered under a manufacturer’s warranty):

The manufacturers we distribute for develop products of the highest craftsmanship and quality in the R/C industry. Occasionally, however, a defect may pass through the manufacturer's quality control system. All products purchased through RC Hobby Explosion have a manufacturer’s warranty protecting the buyer against defects. Warranty length and terms may vary by manufacturer. If your product appears to be defective, the manufacturer requires that you contact them directly for technical and warranty assistance. A retailer such as RC Hobby Explosion cannot make warranty rulings or determine if your warranty claim is valid. Crash damage and damage incurred due to misuse, accidental or otherwise, is not covered under any warranty. If you cannot locate the manufacturer’s contact information within the product’s documentation, please feel free to contact RC Hobby Explosion and we will provide this information.

IMPORTANT NOTE: RC Hobby Explosion does not offer any warranty, express or implied, for ANY product sold on our website. The R/C industry operates under certain policies and procedures. Defective items cannot be returned to the retailer as one might return a defective coffee maker to Wal-Mart. The R/C industry’s policies on returns are designed to protect the consumer and the retailer by putting the responsibility in the hands of the company who made the product. If you do not agree with this industry’s policies, do not make a purchase with our store. These policies cannot be waived under any circumstance.


DAMAGED IN TRANSIT RETURNS:

If you received an order that was damaged in shipping, please contact customer service at 866-729-4940 or email us at returns@rchobbyexplosion.com within 6 hours of delivery. It is imperative that we be contacted immediately. Do not return the item to RC Hobby Explosion as the shipping carrier must have the opportunity to establish a claim and, possibly, inspect the damaged carton. If the shipping carrier cannot verify that there is a covered loss under the transit insurance because an item has been returned to RC Hobby Explosion, or its condition of receipt has been compromised, RC Hobby Explosion reserves the right to deduct a loss percentage up to and including the full purchase price of the product.

DO NOT REFUSE DELIVERY OF ANY ORDER! Accept the order and contact the returns department. There is a minimum 20% restocking fee for all refused or returned deliveries, which will be deducted from your refund. PLEASE NOTE THAT FAILURE TO RETRIEVE AN ITEM HELD BY THE CARRIER ALSO CONSTITUTES REFUSAL OF DELIVERY AS UNCLAIMED/UNDELIVERED ITEMS ARE OFTEN RETURNED TO RC HOBBY EXPLOSION, RESULTING IN ADDITIONAL FREIGHT CHARGES THAT WILL BE BILLED TO THE CUSTOMER.

If you are unsure how to handle your return, contact customer service at 866-729-4940 or email the returns department immediately at returns@rchobbyexplosion.com. We will be happy to assist you in arranging your return.